These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Celebrity Transfers and Concierge Services Bahamas. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
a. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them.
b. he/she consents to our use of personal data and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements).
c. he/she is over 18 years of age and were placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
d. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
By you placing a booking or reservation with us, you are confirming you have read, understood, and agree to abide by the following published Terms and Conditions. Please ensure you understand them fully prior to placing a booking with Celebrity Transfers and Concierge Services Bahamas.
Celebrity Transfers and Concierge Services Bahamas (referred to as the Company) undertakes to offer all services to the Client (the person booking and paying for the service) for the period of hire, under the following terms and conditions:
1. A contract will only come in to being upon the acceptance of the following conditions which shall be deemed to be incorporated in the contract. You accept these terms and conditions by placing a reservation, booking with us via but not limited to our website www.celebritytransfers.com , via telephone, or via any representative.
2. These booking terms will be governed by and construed in accordance with Bahamian law and the Courts of The Bahamas will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these booking terms.
3. Once you have made a booking with us and you leave before the designated pick-up time without contacting us you will be charged. All attempts will be made to verify that the chauffeur was on-site for the scheduled pick-up time and all monies paid will be totally non-refundable.
4. Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.
5. We will handle all of your personal information provided with the utmost care and under no circumstances will it be divulged to any other party or entity unless stipulated by law.
6. Non-disclosure agreements are available upon request.
7. By supplying your email address, you permit Celebrity Transfers and Concierge Services Bahamas to contact you via email, in return we promise never to supply your email to any third party.
8. Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.
9. If you are unhappy with any aspect of the Company’s arrangements, you must address your complaint immediately to the Company or to the supplier whose services are involved. If you wish to complain, full details must be sent to the Company in writing to arrive within 7 days of your service. We will do our best to investigate and reply to you within 28 days of receipt of your email/letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.
10. No show is defined as follows: If a passenger books a service with us and fails to meet the fast-track agent or chauffeur at service time. In the event of a “No-show” by the client, or if a booking is cancelled by the Customer within 24 hours of the start of the period of hire, all monies paid will be totally non-refundable.
11. If a customer has a complaint about any aspect of the Company’s performance, full details may be given in writing, within seven days of the end of the hire.
12. Prospective clients may use this website to complete an online quotation request form or make contact by telephone for a quick quote. We will respond to either request by email or telephone as appropriate, giving a quote based on the information provided. As required, we will negotiate and agree a price for the work the prospective client wants us to do for them. We will then agree a payment method (sending an email confirmation if requested).
13. Celebrity Transfers and Concierge service Bahamas requests a minimum of 12 hours’ notice for any online bookings. For bookings less than 12 hours please contact us via 1-242-812-3812 or 1-242-436-8766.
14. Credit card payment via MasterCard, Visa or Discover. All reservations will be confirmed by receipt of a Credit Card facility. Payments are processed 48 hours prior to the beginning booking date for the full reservation. In the unlikely event that Credit Card details are not received prior to 48 hours clients’ arrival, there will be no representation from the company. Clients visiting The Bahamas for the first time may have trouble with the card being processed locally. We encourage first time visitors to ensure that notification has been forwarded to their financial institutions to notify of possible activity while abroad.
15. Pre-payment in full no less than 48 hours prior to the booking date.
16. When a prospective client wishes to proceed based on the quotation given and the payment method agreed, they will make their reservation using our booking form.
17. The charge on your credit card statement will be listed as CELEBRITY TRANSFERS & CONCIERGE SERVICES BAHAMAS.
18. To receive a full refund all cancellations should be made 24 hours in advance booking date. Should you fail to cancel with the 24-hour period there will be no refund.
19. No hidden taxes, fees or extra charges will be payable upon completion of the job, except where additional waiting time and/or car parking charges have been incurred and these were defined and agreed to in our quotation.
20. Rates are calculated according to the chosen vehicle class by the hour. All fees and taxes are included in the total price. Additional charges may apply only in case of route changes/prolongations of hourly bookings on explicit customer request or due to waiting time exceeding 30 minutes.
21. The hire charge is payable in full at the time of booking. The Company will issue its receipt and detailed confirmation of the hire. The customer is responsible for checking the details contained in the confirmation and for bringing any errors to the immediate attention of the Company.
22. Any transfers between 12am and 5:00 a.m. will be charged an Early Morning fee of $50.00 in addition to the hourly rate.
23. All bookings are calculated by the hour, be they airport transfers, standbys, as directed by passenger transfers, point-to-point transfers and tours. Thirty (30) minutes or any part thereafter this is equivalent to one hour. For example, your flight arrives at a scheduled time of 2:00 p.m. The booking time begins at 2:30 p.m. and ends at 3:30 p.m. Should the Client arrive at their destination at 4:00 p.m. that is considered two (2) hours. Should you believe that you would require additional time, a request for a later pick up time can be made. Additionally, should the request be made for a pickup at 2:40 p.m. then your booking ends at 4:10 p.m. The Company will not be held responsible should frontier formalities be completed by the Client before the scheduled pick-up time. The vehicle will be on site fifteen (15) minutes before the scheduled pick-up time. The Company will also not be held responsible should frontier formalities extend causing the Client to be delayed in meeting the chauffeur. During peak season the turnaround time from disembarking to curbside can extend to well beyond an hour. Therefore, we highly recommend the use of our Airport Fast Track Service offering or a later pickup time so as not to incur additional wait time charges.
24. Airport transfers inclusive of food store stop are booked for a minimum of 2 hours. This is non-negotiable. Beverage services begin at a cost of $75.00. Please provide us with a list of your beverage selection so that we may confirm any additional charges.
25. Infant and toddler seats are available upon your request. A charge of $30.00 per seat will be required. Booster seats are also available upon request at a rate of $25.00.
26. A standard day of the term “day rate” of any and every vehicle is 8 hours, with a minimum hire time of 5 hours, unless otherwise agreed. Even if the vehicle is returned within the 5 hours, the full 5-hour rate is due.
27. For Ground Transportation Services lasting over 4 consecutive days, a 50% up-front payment is required with the remaining 50% plus any extras being charged at the close of each additional day. For Ground Transportation Services lasting fewer than 4 consecutive days, 100% payment is required in advance. Payment terms for any outstanding balance is upon completion of the service.
28. There is a minimum of 2 hours on all grocery/liquor store stops. This is NON-NOGOTIABLE.
29. Incurred car parking fees will be charged at cost.
30. All hire charges are rounded up to the nearest 30 minutes.
31. Rates are subject to alteration without prior notification. All account holders will be notified at least one month prior to any price increase.
32. All hires must be fully paid in advance except where the hirer has a credit account wherein payment is due within 30 days from the date of invoice.
33. All cancellation requests are the responsibility of the Customer. Cancellation requests must be made prior to your service date. You may submit your cancellation request by email. However, it is your responsibility to confirm that the Company received your request. The Company shall not be liable for any lost or stolen correspondence, letters, emails or facsimiles. Attempts to reverse credit card charges will result in debt recovery action being initiated. All fees because of such action will become the responsibility of the cancelling party.
34. Please be aware that cancellation on the day of the transfer or of the booking will incur the full charge. No refund is given no matter what is or was the reason for the cancellation!! By asking us to confirm your booking, you are accepting that the terms of this Agreement, which incorporate the information, restrictions and obligations detailed herein. You thereby agree to abide to the entire agreement between us and you about your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party, should this be provided to us.
35. If the passenger missed a flight this information must be informed to us immediately. In the event that you miss your flight or if your airline decides to cancel the flight due to inclement weather, or for any other reason, or if your flight is directed to another airport on arrival we ask that you contact the office at the numbers provided.
Please note: If after 1 HOUR waiting at the Airport you do not show up or you do not call us to ask us to remain at the airport pending your arrival you will be charged the full agreed amount for the transfer.
36. As it relates to ground transportation departures, cancellations must be made 24 hours before departure pick up time.
37. For Wedding Services, our Cancellation Policy for bookings on all cars in our fleet reflects their limited availability by making all deposits non-refundable. Once we accept your booking deposit payment, we refuse all and any other booking requests that could conflict with yours for that vehicle on that day. This no refund policy applies to all and any wedding car booking deposits and payments.
38. Cancellations will only be accepted be telephone or a written communication and must be done 24 hours in advance of the booking. Any cancellations made after this period will result in the client being billed for the transfer.
39. All cancelations must be made via an email and we will respond with a cancellation email from Celebrity Transfers and Concierge Services Bahamas.
40. All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes. We will not be held liable for any incorrect information provided by third party.
41. We will send e-mail confirmations to all our passengers, provided they have included a valid e-mail address with their booking. This will include phone bookings as well as website bookings.
42. You will be asked to expressly agree to these booking terms during your transportation booking process on our website. The only language in which we provide these booking terms is in English.
43. Upon arrival, clients are afforded a free wait period of thirty minutes for Bahamas Immigration, Baggage Claim, and Bahamas Customs formalities. Should you not meet your driver or contact our offices within thirty minutes of your arrival, wait charges will be incurred based on the hourly rates.
44. For delayed flights, we require that we be contacted either at the head office or via a mobile number that will be forwarded to you upon confirmation of your booking. If we are not contacted, the client will be billed thirty minutes after scheduled arrival.
45. We reserve the right to substitute any vehicle to comfortably accommodate your party or chauffeur/driver.
46. When a vehicle is hired for two days or longer period, whilst every endeavor will be made for the hirer to retain the same vehicle and a chauffeur/driver during such a period, the Company reserves the right to substitute any other vehicle or chauffeur/driver according to the exigencies of the service.
47. A transfer with Celebrity Transfers and Concierge Services Bahamas consists of a single route from the pickup location to the destination, such as an airport transfer. We do not offer shared transfers with other parties.
48. If upon first entry to the vehicle, the client spots any prior damage, they are to notify the Chauffeur immediately.
49. Pets are allowed in our vehicle at an additional cost of $50.00. This rate covers the cost of detailing, and in the unlikely event of any mishaps or accidents.
50. Should a vehicle not be available due to breakdown or traffic conditions we will seek to send a replacement in a timely fashion.
51. Should the client soil the vehicle, an immediate charge will be made for cleansing and lost work of the vehicle. This charge will be in addition to the cost of the journey.
52. Should your vehicle be unavailable, we will endeavor to match or exceed your booked vehicle with an equivalent or better model. We are unable, therefore, to guarantee any specifications to vehicles, including (but not limited to); interior features, possible decorative themes, amounts of inclusive beverages and color scheme (including body color) of your vehicle.
53. We reserve the right to change the vehicle requested for a hire by you at any time. This includes (but is not limited to) the color and the style of the vehicle (including model type). We will only do so if we feel the requested vehicle is unfit to carry you and your passengers and will do our best to replace the vehicle with an identical model, however, cannot guarantee to do so. By placing a booking, you are confirming you are accepting this policy, and we will not be held responsible for claims regarding this policy by you against us or our agent.
54. Celebrity Transfers and Concierge Services Bahamas will endeavor to ensure vehicle(s) arrive at the time and place requested. We cannot however accept responsibility for delays caused by circumstances beyond our control, such as mechanical failure, traffic jams, traffic accidents or extreme weather conditions. Nor do we accept responsibility for any consequential loss.
55. We reserve the right to change your vehicle or chauffeur at any time if necessary.
56. It is the passenger’s responsibility to ensure that they order the correct type of vehicle to carry the numbers of passengers and luggage.
57. Celebrity Transfers and Concierge Services Bahamas expressly prohibits any person other than our chauffeurs to drive our vehicles.
58. Any variations to the journey(s) originally discussed, booked and agreed to between the Company and the Client may be subject to additional charges, if these changes involve extra time and/or distance being covered.
59. Unless specified at the time of booking, we may not automatically be able to accommodate additional pick-ups or drop-offs for any journey, although every effort will be made to meet the requirement.
60. If our driver is asked to wait either at the beginning or during a journey, waiting time is chargeable at our current standard rate.
61. The Company will use reasonable means to ensure that the vehicle(s) arrives on time to begin the hire and that it reaches its destination on time. The Company will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control for example, weather, flight cancellation, natural disaster or mechanical failure.
62. Unless instructed otherwise by the customer, the Chauffeur will follow the route considered the most appropriate on the day of travel.
63. Every effort will be made by the Company to ensure that vehicle(s) arrive on time and reach destinations on time too. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.
64. As vehicles are booked by the hour, clients requesting additional stops in route will be billed the hourly rate should the time extend beyond the hour.
65. Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances without our control.
66. The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
67. Items left in the vehicle will incur a fee not less that the hourly rate of the vehicle for its return to the owner.
68. Although vehicles are fully insured for passenger and third-party claims, properties are carried entirely at the Client’s own risk and the Company shall not be held responsible/liable for any loss/damage to such property. It is the passengers’ responsibility to confirm that all luggage is loaded and unloaded to their satisfaction. A charge of part or equal to the journey cost will be made for all items left in the vehicle that the driver must return to the drop off location or alternative requested location.
69. Vehicles are insured for passenger and third-party claims. However, whilst every care is always taken, customers’ personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage thereto. Customers are therefore advised to ensure that they carry adequate and relevant travel insurance.
70. Celebrity Transfers and Concierge Services Bahamas will keep a lost property book at their office and will endeavor to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
71. Celebrity Transfers AND Concierge Services Bahamas will not accept ANY responsibility for the loss or damage to any luggage which is transported in the vehicle. The client acknowledges this and accepts this position.
72. Luggage van services will be used where the number of baggage exceeds the storage capacity of selected vehicle.
73. In the event a passenger has an excess of baggage, ‘the Company’ reserve the right to refuse any luggage or property in the car which in our opinion would result in the vehicle being damaged or unsafe to drive on the road.
74. The Company maintains a strict non-smoking policy in all its vehicles.
75. Use of prohibited substances and smoking in any of our or agent vehicles is always banned. Should our drivers become aware of any such transgressions from you or your travelling group, we or our agent will reserve the right to cancel the hire with immediate effect and eject all passengers at the first safe place to do so. You indemnify us to do so, by agreeing to these Terms and Conditions.
76. The Company and its Chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the Chauffeur, the vehicle or any other passenger. Our Insurers will not cover injury caused by passengers’ irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Should a passenger cause damage to a vehicle, we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by passengers’ actions.
77. Celebrity Transfers and Concierge Services Bahamas and their chauffeurs have the right to refuse any passenger who has excess luggage which would result in the vehicle being unsafe. Please make sure you book the appropriate type of vehicle if you have excess luggage or large suitcases. We will not be able to transfer you with the extra luggage in which case you have three options you either leave the extra luggage at the airport storage facility and collect them when you go back, make a second trip and pay the extra fare or cancel our vehicle which will incur the charge of the full amount even if you don’t use the service/vehicle.
78. The full cost of repair of any damage caused by passengers to the hired vehicle(s), including spillages or sicknesses which require cleaning and valeting, will be charged to the Hirer.